Shipping & Returns Policy

KANAO Shipping Policy

Domestic Shipping Policy

All domestic shipping is done with Sendle 

All orders are processed within 7 days

Shipments are dispatched on Holidays and weekends. If we receive a higher amount of orders then usual, we will contact you via email to let you know about any delays you may experience. 

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.


Shipment method

Estimated delivery time

Shipment cost

Standard

3-5 business days

$10

Express

2 business days*

$15

International

7+

SAC**

*Unless effected by Covid-19
*SAC = Shown at Checkout


Shipment confirmation and order tracking

Shipments will be confirmed through email, and you will be notified as soon as the dispatcher has picked up order.

Customs, duties, and taxes

KANAO is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

KANAO is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

International shipping rates and shipping time is dependant on where your location is. Checkout will automatically work out costs associated with your delivery.

Returns Policy

KANAO offers a 90 day manufacturing warranty with your purchase, to start a claim please email us through our CONTACT US page, the cost of shipping a return will be paid by KANAO, all returns will be sent to a location sent through email. The returns process will approximately take 1 week from receiving faulty goods.